Growth & Customer Engagement - Intern

Company Overview:

eComSuite is a SaaS startup revolutionizing how e-commerce sellers in India manage their businesses. Our comprehensive platform delivers inventory management, data-driven insights, and advertising optimization - all tailored to the Indian e-commerce ecosystem. Founded in September 2024, we're on a mission to empower sellers with affordable, integrated analytics tools that drive growth.

Role Overview:

We're looking for a highly motivated and tenacious Growth & Customer Engagement Intern to join our dynamic team. This hands-on role is critical for our growth, focusing on both acquiring new users through proactive outreach (including cold calls) and ensuring our existing new customers successfully adopt and love eComSuite. If you're a proactive communicator, eager to drive growth, and thrive on initiating conversations, this is an exceptional opportunity to gain invaluable experience in a fast-paced startup environment.

Location: Remote

Responsibilities:

• New Customer Acquisition (Outbound): Proactively identify and engage potential new customers through targeted research, cold calls, email outreach, and other channels to generate interest in eComSuite's solutions.
• Lead Qualification: Qualify leads based on established criteria, ensuring they are a good fit for our product and passing warm leads to the core sales/product team.
• New Customer Onboarding: Assist the Product Marketing Manager in guiding new signed-up customers through their initial setup and product activation journey, ensuring a seamless and positive experience.
• Initial Product Adoption Support: Conduct follow-up calls and emails to newly onboarded users, addressing initial questions, clarifying features, and driving early product adoption.
• Customer Feedback: Gather feedback from both potential and new users regarding their experience, contributing insights for product and marketing improvements.
• CRM Management: Accurately update and maintain prospect and customer interactions and progress within our CRM system.
• Collaboration: Work closely with the Product Marketing, Sales, and Product teams to align acquisition strategies, customer needs, and onboarding processes.

Required Qualifications:

• Currently pursuing or recently completed a Bachelor's degree in Marketing, Business Administration, Sales, Communications, or a related field.
• Exceptional verbal and written communication skills in English, with the confidence to initiate conversations and articulate value propositions clearly and concisely.
• A highly proactive, resilient, and tenacious attitude, with a strong willingness to make outbound calls and handle objections.
• Strong interpersonal skills and a genuine customer-centric mindset.
• Highly organized with strong attention to detail, capable of managing multiple leads and tasks simultaneously.
• Eagerness to learn about sales, business development, product marketing, customer success, and the e-commerce industry.
• A self-starter who thrives in a fast-paced, dynamic startup environment where initiative is rewarded.

What You'll Gain:

• Direct, hands-on experience in both outbound business development/sales and customer onboarding in a rapidly growing tech startup.
• Mentorship from experienced professionals in product marketing and business development.
• The opportunity to directly impact our customer acquisition and retention strategies.
• Exposure to the exciting world of e-commerce and marketplace dynamics in India/USA.
• A vibrant, supportive, and collaborative work environment.
• Competitive Stipend.

Duration: This internship is for 3-6 months, offering a significant opportunity for a full-time role conversion upon successful performance and alignment with our company strategy

Qualified candidates are invited to apply with their resume and a brief description of relevant experience. eComSuite values diversity and is committed to creating an inclusive environment for all employees.

Please send your application to hr@ecomsuite.com